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Showing posts from May, 2017

How to Reply To a Negative Feedback About Your Translation

We are humans and we screw up many times!

And receiving a negative feedback about your translation work if one of them.

As translation professionals, we work daily with people from different cultures and backgrounds. So, it is quite important to keep a level of etiquette while we do our business communication.

Whatever your years of experience or your educational background, there are times when daily life affects our business badly. It is how we react to these situations what makes a big difference between professional translation service providers and those who are not.

I was lucky enough when I started my translation career back in 2004 to read about the “A Complaint Is a Gift” business book and receive my training by a true professional Arabic translator.

My colleague taught me the tactics of a professional’s reply to a negative feedback and the book mentions the bright side of receiving a complaint about your work. If the client does not like your work, he can just move to anothe…